Upload your Zendesk ticket data. In under 10 seconds, see exactly which resolutions were never verified — and how much they cost you.
No credentials needed. Upload a CSV, get a report. Free — instant results.
Upload CSV · Results in 10 seconds · Average finding: $1,680/quarter
Three ways this costs you money — all invisible until someone looks at the actual ticket conversations.
The customer asked a question. The AI replied. The customer never came back — maybe they gave up, maybe they found the answer elsewhere, maybe they just got busy. Zendesk waits for the inactivity timer to expire, marks it "resolved," and charges you $1.50. No one ever confirmed the problem was actually solved.
We call these ghost resolutions — you're paying for outcomes that were never verified by the customer.
The AI "resolved" a ticket on Monday. The customer comes back Thursday with the same issue. You've now been charged $3.00 for a single problem that was never actually fixed.
Password resets cost ~$0.42 with a human agent. The AI charges $1.50 — 3.5x more. Some ticket categories simply don't benefit from AI automation.
Enter your monthly AI resolution volume. This calculator uses the 24% ghost rate and 8% negative-ROI rate we see across audits — your actual numbers may be higher or lower.
Your report isn't a dashboard to explore. It's a document with specific findings, dollar amounts, ticket IDs, and recommended actions. Here's what it covers.
Every AI resolution classified as confirmed, ghost, or unknown — based on CSAT data. Broken down by ticket category so you see where the AI is failing.
Ghosts broken down by ticket category and intent. See which types of questions the AI handles worst, which categories have the highest ghost rates, and where your money is actually going.
Per-category cost comparison: AI resolution cost vs. estimated human agent cost. Categories with negative ROI are flagged with rerouting recommendations.
Bounce-back detection: same customer, same problem, new ticket within 14 days. Each pair flagged with similarity score and billing impact.
Total recoverable amount with specific ticket IDs. PDF it and send it to your Zendesk account manager as evidence for a billing review.
The report flags what continuous monitoring would track — baseline shifts, category trends, anomaly patterns. This is where the free report becomes the start of something bigger.
No demo. No sales call. No credit card. No credentials. Export from Zendesk, upload the CSV, and get your report.
In Zendesk: Explore → Tickets dataset → filter by ai_agent_automated_resolution tag → Export as CSV. Or use Views → Export for a quick path.
Drag and drop your export file. Your data is processed in memory and immediately discarded — nothing is stored. We read: Ticket ID, Tags, Status, Dates, CSAT. That's it.
Five audit checks run against your data. Ghost resolutions, bounce-backs, cost optimization, quality score, anomaly detection. Specific ticket IDs, dollar amounts, and prioritized recommendations.
The more data the agent sees, the smarter it gets. A single audit finds the waste. Continuous monitoring finds the patterns, predicts the problems, and tells you before the bill arrives.
The free report tells you what's happening right now. Continuous monitoring tells you what's changing and why. Most teams start with the report, see the waste, and realize they need someone watching every day — not just once. That's what the agent does. Starting at $299/month, cancel anytime.
No trial that auto-converts. No "forgot to cancel" gotchas. The free report is genuinely free — forever.
One-time intelligence briefing. See exactly where your Zendesk AI billing has gaps.
The agent runs daily, learns your baselines, and alerts you when something changes.
For teams with 10K+ monthly resolutions or multi-platform AI spend.
All plans start with the free report. Upgrade after you see your results. Cancel anytime — no contracts.
No credentials. No account creation. Your CSV is processed in memory and immediately discarded. Here's exactly how it works.
Full transparency from upload to delete.
Ticket ID, Tags, Status, Created/Solved dates, CSAT rating. We don't read conversation content, customer names, or email addresses from the CSV.
Your CSV is processed in server memory only. Nothing is written to disk or a database. Once your report is generated, the data is gone.
TLS 1.3 encryption for all uploads. No third-party LLM APIs — all analysis runs on our own infrastructure.
Never shared with Zendesk, competitors, or any third party. Your report is yours alone.
Unlike API integrations, we never need your Zendesk login, API token, or OAuth. You export the data yourself — we just analyze it.
Because the report sells itself. Once you see specific ticket IDs and dollar amounts, most teams want ongoing monitoring. If yours doesn't — you keep the report, the savings are yours, and we never contact you again. Seriously.
In Zendesk Explore: create a query on the Tickets dataset, add columns for Ticket ID, Tags, Status, Created, Solved, and CSAT. Filter by the tag ai_agent_automated_resolution and export as CSV. Or use Views → Export for a quick path. We auto-detect 23+ column name variations, so don't worry about exact headers.
At minimum: Ticket ID and Tags (so we can identify AI-resolved tickets). For the full audit, include: Status, Created At, Solved At, Requester ID, Subject, and Satisfaction Rating. We handle 23+ column aliases automatically — Zendesk Explore's default export usually works out of the box.
Any ticket tagged ai_agent_automated_resolution where the customer never replied after the AI's response. No CSAT, no confirmation, no engagement. The resolution was triggered solely by Zendesk's inactivity timer — not by the customer saying "yes, that solved it."
Yes. The report includes specific ticket IDs classified as ghost resolutions with evidence for each. Present this to your Zendesk account manager as part of a billing review request.
After your free report, you can activate the agent for $299/month. It runs daily, tracks your ghost rate over time, alerts you to anomalies, and sends weekly intelligence briefings. No trial that auto-converts. No "forgot to cancel" gotchas. Cancel anytime.
Good news — your AI agent is performing well. The report also covers cost optimization and anomaly detection. Even with low ghost rates, most audits surface categories where AI costs more than humans.
No credentials, no account creation. Enter your email to receive your report. Your CSV is processed in memory and immediately discarded.
Drag your CSV here or click to browse
.csv file · Max 50MB · Up to 50,000 rows